Introduction to OnceHub support

We offer multiple channels of support to assist you in starting and maintaining your OnceHub Account.

Instant answers

Our support center maintains 600+ articles and a video library, curated to introduce the features available to you and how to use them. If you have a question, there’s a high likelihood the answer is in our support center.

Ask us

We’re always eager to help with questions and point you in the right direction. Send us a message through our contact form or email support@oncehub.com directly. 

We make ourselves available to you via email and phone 24 hours a day, seven days a week.

On weekdays, we typically respond to emails within 4 hours. On weekends and US holidays, you’ll typically receive a response within 8 hours.

Call us

You can take advantage of our phone support for help with troubleshooting technical issues. Call us at 650-206-5585 or toll-free (US only) at 800-505-5257. 

Our phone lines are open 24 hours a day, 7 days a week. 

New trial? Make the most of it!

Just signed up for a free trial? We hope you enjoy this opportunity to test drive the full functionality of OnceHub. Feel free to play around with ScheduleOnce and InviteOnce and get acquainted with no limits and no obligation.

During your trial, be sure to take advantage of our expert knowledge by joining our free onboarding webinars. These are open to all OnceHub Users and are run daily to provide you with all the training you need to get the most out of the platform. All trials also come with comprehensive getting started guides for both ScheduleOnce and InviteOnce that include short videos that give you a full overview of each application and its capabilities. Learn more about Getting started guide with InviteOnce and Getting started guide with ScheduleOnce

Want step-by-step setup assistance?

If you're interested in having us take you through the process of setting up your account step-by-step, until you are completely configured and ready to start, or training your employees in using OnceHub, we're happy to help. We offer setup assistance packages for step-by-step help and training, priced at $125/hour.

During the session(s), we will discuss your requirements, make suggestions for efficient implementation, and be right there with you as you set up your account, every step of the way.

Do you have security and compliance questions?

OnceHub has a comprehensive security program that meets internationally recognized standards. We're experienced in handling strict security and compliance requirements from corporate organizations and various industry sectors. You can find an overview of our security at the OnceHub Trust Center or contact our security department for additional questions at trust@oncehub.com.

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