Generating your support code

In this article, you will learn how to generate your support code.

Your support code enables us to access your account if necessary. All OnceHub accounts have a support code. You may be asked to provide your support code if you contact us through one of our support channels. 

Your generated support code is valid for 30 days only. After this, you must generate a new support code if you require further assistance (if account access is required for reviewing and/or resolving the issue).

To generate your support code:

  1. Click on the Help and support gear dropdown menu (See Figure 1) located in the top right corner of the main navigation bar inside your account.
  2. Select Generate support code.
  3. Copy.

Figure 1: Generate your support code

NoteIf the Help and support option in the navigation bar does not change to a dropdown when you click on it, it is possible you are either not signed into your account, or you are signed in but haven't accessed your account yet. 

Once you're inside the account, you will be able to click on the Help and support dropdown menu and retrieve your Support code. 

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