Articles
Introduction to OnceHub support
We offer multiple channels of support to assist you in starting and maintaining your OnceHub Account. Instant answers Our knowledge base maintains hundreds of articles and a video library, curated to introduce the features available to you and how...
System requirements
OnceHub uses advanced HTML and JavaScript technologies. Therefore, it performs best on modern browsers that support the latest internet standards. On the desktop Google Chrome: Latest versions Mozilla Firefox: Latest versions Microsoft Edg...
Customer application accessibility
OnceHub is committed to providing a solution that is accessible to everyone. It is our top priority to design and engineer products with a focus on usability and accessibility for all our users and their customers, with or without a disability. Our ...
Setup assistance packages
You have access to our free onboarding webinars which are run daily to provide you with all the training you need to get the most out of the platform. All products also come with a comprehensive getting started guide that includes short videos tha...
The OnceHub Service Level Agreement (SLA)
At OnceHub, we understand the importance of data access and service availability. Scheduling is a critical business process and there is never a good time for downtime. Built with a top-tier infrastructure, OnceHub provides the reliability and perfo...
Understanding the Status page
The Status page provides real time and historic updates on the current status of the ScheduleOnce and ChatOnce applications, website and third-party integrations. The Status page reports information for both planned and unplanned downtime. The Statu...