This article is updated to our latest release, which is being rolled out to all Users gradually.
If you see a Schedule button in the top navigation menu, you are viewing the updated version of OnceHub. Otherwise, you can expect to see this in the near future. Please contact us with any questions.
OnceHub gives you the ability to automatically forward a hidden copy of all outgoing Customer email notifications to a designated email address. This feature is especially important for organizations who are required to evaluate all sent messages for compliance purposes.
Setting up Compliance BCC email
In order to set up a Compliance BCC email, it is necessary for you to already have your own BCC email address set up and accepting emails.
To add a BCC email address to your OnceHub account:
- Sign in to your OnceHub account.
- Click on the Account gear menu in the top right corner and select Other settings (Figure 1).
- Enter the relevant email address in the Compliance BCC emails field (Figure 2).
- Enter your BCC email address and click Save.
We recommend creating a test booking and sending a test email to yourself to ensure that the BCC address is accepting emails as expected.
Once set up, all customer notifications will be BCC'd and sent to your designated email address.