Compliance BCC emails

OnceHub gives you the ability to automatically forward a hidden copy of all outgoing Customer email notifications to a designated email address. This feature is especially important for organizations who are required to evaluate all sent messages for compliance purposes. 

Setting up Compliance BCC email

In order to set up a Compliance BCC email, it is necessary for you to already have your own BCC email address set up and accepting emails. 

To add a BCC email address to your OnceHub account:

  1. Sign into your OnceHub account. Click on your profile image or initials in the top right corner and select Account settings (See Figure 1).Figure 1: Account settings
  2. Enter your BCC email address and click Save.

We recommend creating a test booking and sending a test email to yourself to ensure that the BCC address is accepting emails as expected. 

Once set up, all customer notifications will be BCC'd and sent to your designated email address.

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