Activity IDs

This article is updated to our latest release, which is being rolled out to all Users gradually. 

If you see a Schedule button  in the top navigation menu, you are viewing the updated version of OnceHub. Otherwise, you can expect to see this in the near future. Please contact us with any questions.

Activity IDs are unique codes generated for each booking. The three types of Activity IDs are:

Activity IDs are an invaluable tool for organizing and identifying individual activities. For example, say a Customer calls you and wants to know specific information about their meeting or payment. Using the Activity ID, you can immediately pull up the information in the Activity stream and address your Customer's request. 

In this article, you'll learn about the different types of Activity IDs and how to use them. 

Using Activity IDs

To find the Activity ID for an associated Booking, Panel booking, Session package, or Transaction, follow these steps:

  1. Select the activity in the Activity stream. 
  2. In the Details pane, scroll all the way down to the bottom. 
  3. The Activity ID is listed in the footer, next to the Created and Updated dates (Figure 1).
    Figure 1: Activity ID
  4. To search for a specific activity, enter the Booking ID or Session package ID in the Free text filter above the Activity stream (Figure 2).Figure 2: Free text filter with an Activity ID 
  5. To search for more than one ID, you can use the search operators available with the Free text filter. Learn more about search operators

Booking ID

All individual sessions booked via ScheduleOnce have a Booking ID, a unique ID code that identifies every booked session; for example, Booking ID: BKNG-5XFL23BQ674G.

The Booking ID of individual bookings appears in a number of locations: 

  • On each activity’s Details pane in the Activity stream. 
  • On the Scheduling confirmation page.
  • On calendar events.
  • In all email notifications that use Default templates

The Booking ID is also available as a Dynamic field which can be added to ScheduleOnce Detail reports, as well as to our Custom notification templates.

If you use Session packages, every package has its own unique Session package ID. Each session within the package also has its own Booking ID. The Booking ID for each session can be found in the specific session's Details pane in the Activity stream and in the calendar event (Figure 2 above).

Session package ID

Session packages have a unique Package ID. Unlike Booking IDs, which are used as unique identifiers of individual sessions, Session package IDs identify the entire package. Session package IDs can be differentiated from Booking IDs by the inclusion of the prefix “PKG” before every code rather than BKNG; for example, Session package ID: PKG-UTKFVR26JN

The Session package ID appears in a number of locations:

  • In the footer of the Details pane in the Activity stream. 
  • On the Scheduling confirmation page.
  • In all email notifications that use the Default templates

The Session package ID is also available as a Dynamic field which can be added to ScheduleOnce detail reports as well as to our Custom notification templates.

Transaction ID

Transactions are identified by a unique Transaction ID with the TXN prefix; for example, Transaction ID: TXN-1234DF56

The Transaction ID can be found in the footer of the Details pane in the Activity stream. It's also available as a Dynamic field that can be added to Custom notification templates.

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