Adding User licenses to a monthly subscription

A User license is required for every User in your OnceHub Account who needs access to a OnceHub product. 

As your team grows, you can add as many User licenses as you need. User licenses can be added at any time. When you add User licenses:

  • They are immediately available for you to assign to Users in your account. 
  • You will only pay for them on your next billing date.

On your next billing date, you'll pay:

  • A prorated adjustment for the User licenses added during the current billing cycle. 
  • The full amount for the total number of User licenses in your account.

In this article, you'll learn about adding User licenses to your OnceHub Account. 

How the prorated adjustment works

You pay a prorated adjustment for any User licenses that you add during a billing cycle. This amount is only due on your next billing date. This means that you can add User licenses during your billing cycle without making multiple payments and receiving additional invoices.

For example, let's say you already have 20 User licenses in your account and your billing cycle starts on the 20th of every month. If you add 10 User licenses to your account during current your billing cycle, they will immediately be available for you to use, but you won't pay for them immediately (Figure 1). 

On your next billing date, you will pay a prorated amount for the 10 User licenses you added during the billing cycle, plus the full amount for the 30 User licenses in your account for the upcoming month. On the following billing date, if you don't add any more User licenses, you will only pay the full amount for the 30 User licenses in your account for the upcoming month. 

Figure 1: Prorated adjustment


The billing date and time for your recurring payment cycle will be the exact date and time when you purchased your first product. All billing dates and times are based on UTC (Coordinated Universal Time).

Your recurring billing date does not change when you add additional User licenses.

For complete transparency, advanced billing notifications are sent seven days prior to payment. You can cancel any time you wish. For more information, select Billing -> Billing Notifications 

To add User licenses, go to your OnceHub Account. Then, in the left sidebar select Billing -> Products (Figure 2). You can also add licenses while assigning a license to a User in their profile.

Figure 2: Products page

Requirements for purchasing licenses

To purchase User licenses, you must be a OnceHub Administrator.

How to purchase User licenses

  1. Click the Add licenses button next to the product you would like to purchase licenses for.
  2. In the Add licenses page, select the number of additional User licenses you'd like to purchase. 
  3. The Next payment box is updated based on the number of User licenses you add. Your next payment includes:
    • Prorated adjustment: Payment for licenses added during the current billing cycle. To see more information about the Prorated adjustment, click View details
    • User licenses: Payment for licenses to be used in the upcoming billing cycle.
  4. Once you've added all the licenses you need, click Update subscription. 
    • The User licenses you've just purchased are automatically added to your existing subscription and are immediately available for you to assign to Users.
    • The prorated adjustment and additional User licenses will be added to your next invoice. 
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