Adding Users

OnceHub is a true multi-user system, designed to meet the scheduling needs of large and small organizations. InviteOnce and ScheduleOnce share centralized User management, permissions, and security settings in your OnceHub Account.

In this article, you'll learn how to add Users to your account. 


You must be a OnceHub Administrator to add new Users.

Adding Users

  1. Sign in to your OnceHub account.
  2. Open the left navigation bar and click Users.
  3. In the Users lobby, click the Add User button (Figure 1). 
    Figure 1: Users lobby
  4. In the Add a new User popup, type the new User's name and email address. This is the email address to which the invitation will be sent. The selected email address will also be used by the User to sign in.
    Figure 2: Add a new User popup
  5. Select the User role: Member or Administrator. Note that the User's role can always be updated by clicking on the User's profile in the User tab.
  6. Click Create User and send invitation.
    An email invitation is sent to the invited User. When the User clicks the invitation link in the email, they will be taken to the OnceHub sign-in page where they can set their own password. Learn more about joining the OnceHub organization as a new User
  7. You can now edit the User's profile and assign a User license. Learn more about assigning User licenses


Invitation sign-in links are valid for 24 hours. The admin can resend the email invitation by clicking Resend invitation next to the User’s name on the Users page. This will reset the 24 hour expiration period.

Invitation emails can be customized using the Notification template editor. You can either create your own invitation template from scratch, or you can simply tweak the default template by changing the wording a bit, adding a logo and changing anything else you wish to.

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