You can use webhooks to receive notifications in Slack when a visitor requests a new live chat conversation.
- Sign in to your Slack account and navigate to the Slack API page.
- Click on Create New App and select From scratch.
- Enter an app name and select a Slack workspace.
- Select Incoming Webhooks from the Features menu and turn the Activate Incoming Webhooks toggle to On.
- Scroll down the page and click on Add New Webhook to Workspace.
- Select the Slack channel where you want to receive notifications and click on Allow.
- Scroll down the page again to find your new webhook URL and click on Copy.
- Sign in to your OnceHub account.
- In the top navigation bar, click on Setup, and select ChatOnce or FormOnce.
- Select an existing form or bot, or create a new one.
- Select an existing Live chat action or add a new one.
- Paste the webhook URL into the field marked Webhook notifications.
- Click the Test link to receive a test notification in Slack.