How do I enable Slack notifications for live chat?

When a visitor requests a live chat, you can receive notifications in Slack via webhooks. 

In Slack

You'll create an incoming webhook that you can paste into OnceHub.

  1. On the Slack API page, create a new app.
  2. Select From scratch.
  3. Define an app name and select a Slack workspace.
  4. From the Features page, select Incoming Webhooks.
  5. Toggle Activate Incoming Webhooks to On.
  6. Click on Add New Webhook to Workspace.
  7. Select the Slack channel where you want to receive notifications. Click on Authorize.
  8. Copy your new webhook URL

In OnceHub

  1. In the top navigation bar, click on Setup and select ChatOnce or FormOnce.
  2. Select an existing form or chatbot, or create a new one. Learn more
  3. Select an existing Live chat action or add a new one. Learn more
  4. In the Live chat action settings -> Webhook notifications, add the Slack webhook URL.
  5. Click Test to send a test notification to Slack.
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