How do I enable Slack notifications for live chat?

You can use webhooks to receive notifications in Slack when a visitor requests a new live chat conversation.

  • Sign in to your Slack account and navigate to the Slack API page.
  • Click on Create New App and select From scratch.
  • Enter an app name and select a Slack workspace.
  • Select Incoming Webhooks from the Features menu and turn the Activate Incoming Webhooks toggle to On.
  • Scroll down the page and click on Add New Webhook to Workspace.
  • Select the Slack channel where you want to receive notifications and click on Allow.
  • Scroll down the page again to find your new webhook URL and click on Copy.
  • Sign in to your OnceHub account.
  • In the top navigation bar, click on Setup, and select ChatOnce or FormOnce.
  • Select an existing form or bot, or create a new one.
  • Select an existing Live chat action or add a new one.
  • Paste the webhook URL into the field marked Webhook notifications.
  • Click the Test link to receive a test notification in Slack.
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