How do I enable Microsoft Teams notifications for live chat?

You can use webhooks to receive notifications in Microsoft Teams when a visitor requests a new live chat conversation.

  • Sign in to your Microsoft Teams account.
  • Select or create the Microsoft Teams channel where you want to receive notifications.
  • Click the ⋯ menu from the top navigation bar to open a dropdown menu and select Connectors.
  • Search for Incoming Webhook and then select Configure.
  • Enter a name for your webhook and click on the Save button.
  • Click on the copy icon to copy the webhook URL.
  • Sign in to your OnceHub account.
  • In the top navigation bar, click on Setup, and select ChatOnce or FormOnce.
  • Select an existing form or bot, or create a new one.
  • Select an existing Live chat action or add a new one.
  • Paste the webhook URL into the field marked Webhook notifications.
  • Click the Test link to receive a test notification in Microsoft Teams.
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