You can use webhooks to receive notifications in Microsoft Teams when a visitor requests a new live chat conversation.
- Sign in to your Microsoft Teams account.
- Select or create the Microsoft Teams channel where you want to receive notifications.
- Click the ⋯ menu from the top navigation bar to open a dropdown menu and select Connectors.
- Search for Incoming Webhook and then select Configure.
- Enter a name for your webhook and click on the Save button.
- Click on the copy icon to copy the webhook URL.
- Sign in to your OnceHub account.
- In the top navigation bar, click on Setup, and select ChatOnce or FormOnce.
- Select an existing form or bot, or create a new one.
- Select an existing Live chat action or add a new one.
- Paste the webhook URL into the field marked Webhook notifications.
- Click the Test link to receive a test notification in Microsoft Teams.