How do I enable Google Chat notifications for live chat?

When a visitor requests a live chat, you can receive notifications in Google Chat via webhooks.

In Google Chat

You'll create an incoming webhook that you can paste into OnceHub. 

  1. In the relevant chat space, open the menu and select Manage webhooks.
  2. If this is the chat space's first webhook URL, define a name for your webhook and click Save.
    • If there's already a webhook URL generated for this chat space, click Add another, define a name, and click Save.
  3. Copy the generated webhook URL. 

In OnceHub

  1. Click on Chatbots or Forms in the lefthand sidebar.
  2. Select an existing chatbot or form, or create a new one. Learn more
  3. Select an existing Live chat action or add a new one. Learn more
  4. In the Live chat action settings Webhook notifications, add the Google Chat webhook URL.
  5. Click Test to send a test notification to Google Chat.
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