Targeting an audience with bots

Before the targeting step, first you should have identified your audiences and built your chatbot conversations. Once you've done that, you're ready to target audiences with specific chatbots. 

Target an audience with chatbots

Once you've built your chatbot conversations, you can consider when and where visitors should engage with those specific chatbots.

In the left-hand menu, select Targeting.

You can build one or multiple different chatbots, targeted throughout the website, based on the rules you create. 

Figure 1: Targeting an audience with chatbots

Possible parameters include: 

  • Time on site: Based on the exact number of seconds they've been on your website*.
  • Current page URL: The exact page they're on at that moment.

*The Time on site setting is based on the amount of time they've been on your website when the page loads

This means if you set the time on site to greater than 30 seconds and, when the page initially loads, they've been on the site for 5 seconds, it will not load 25 seconds later if they remain on the same page. However, it will load when they move to another page on the site.

You can also have a rule targeting all visitors, without conditions. In this case, all visitors will see a specific chatbot.

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