Cancel or Reschedule

Articles

Introduction to canceling and rescheduling
Both Users and Customers can cancel and reschedule booking made via ScheduleOnce. You can set the Customer cancellation and reschedule policies that apply to bookings with an activity status of Scheduled  and Rescheduled . The Customer...
The Customer Cancel/reschedule policy
ScheduleOnce allows you to set up independent cancellation and reschedule policies that are fully configurable. The policies allow you to specify the exact rules for when Customers are allowed to cancel or reschedule .  Defining your canc...
The Customer Cancel/reschedule page
The Cancel/reschedule page allows Customers to cancel and reschedule bookings subject to the Cancel/reschedule policy you set on your Booking page or Event type . Customers access the Cancel/reschedule page by clicking the Cancel/reschedule l...
Customer action: Cancel a single booking
Whether or not a Customer can cancel a booking is subject to the cancellation policy you've set on your Booking page or Event type . The cancellation policy only applies to scheduled bookings. In this article, you'll learn about the st...
Customer action: Reschedule a single booking
Whether or not a Customer can reschedule a booking is subject to the Cancel/reschedule policy that you've set on your Booking page or Event type . The Reschedule policy only applies to scheduled bookings. In this article, you'll learn ...
Customer action: Cancel sessions in a package
Whether or not a Customer can cancel sessions in a package is subject to the cancellation policy you've set on your Booking page or Event type . The cancellation policy only applies to scheduled bookings. In this article, you'll learn ...
Customer Action: Reschedule sessions in a package
Whether or not a Customer can reschedule sessions in a package is subject to the Cancel/reschedule policy you've set on your Booking page or Event type . The Reschedule policy only applies to scheduled bookings. In this article, you'll...
Customer Action: Cancel a Panel meeting
Whether or not a Customer can cancel a Panel meeting is subject to the Cancel/reschedule policy you've set on your Booking page or Event type . The Cancellation policy only applies to scheduled bookings. In this article, you'll learn...
Customer Action: Reschedule a Panel meeting
Whether or not a Customer can reschedule a Panel meeting is subject to the Cancel/reschedule policy you've set on your Booking page or Event type . The Reschedule policy only applies to scheduled bookings and rescheduled Panel meetings ar...
User action: Cancel/request to reschedule for Booking pages with Event types
This article is updated to our latest release, which is being rolled out to all Users gradually.  If you see a Schedule button  in the top navigation menu, you are viewing the updated version of OnceHub. Otherwise, you can expect to see...
User action: Cancel/request to reschedule for Booking pages without Event types
Tip We recommend using Event types with your Booking pages . Event types allow you to offer several meeting types with different durations, price, and other properties. This article is updated to our latest release, which is being rolled out...
User Action: Cancel a Panel meeting
This article is updated to our latest release, which is being rolled out to all Users gradually.  If you see a Schedule button  in the top navigation menu, you are viewing the updated version of OnceHub. Otherwise, you can expect to see...
User Action: Request to reschedule a Panel meeting
This article is updated to our latest release, which is being rolled out to all Users gradually.  If you see a Schedule button  in the top navigation menu, you are viewing the updated version of OnceHub. Otherwise, you can expect to see...
User action: Cancel or reschedule in Google Calendar
When you're connected to a Google Calendar , you can select whether changes made in your connected calendar are reflected in ScheduleOnce.  In this article, you'll learn about canceling and rescheduling from your Google Calendar. ...
User action: Cancel or reschedule when connected via the PC connector for Outlook
This article is updated to our latest release, which is being rolled out to all Users gradually.  If you see a Schedule button  in the top navigation menu, you are viewing the updated version of OnceHub. Otherwise, you can expect to see...
User action: Cancel or reschedule in Office 365 Calendar when connected via EWS
OnceHub communicates with your Office 365 Calendar using the Exchange Web Services (EWS) API, a well-established official Microsoft protocol. All credentials and data traffic are fully encrypted. Learn more about how your sign-in credentials are s...
User action: Cancel or reschedule in Exchange/Outlook Calendar
OnceHub communicates with your Exchange/Outlook Calendar using the Exchange Web Services (EWS) API, a well-established official Microsoft protocol. All credentials and data traffic are fully encrypted. Learn more about how your sign-in credentials ...
Effects of rescheduling
This article is updated to our latest release, which is being rolled out to all Users gradually.  If you see a Schedule button  in the top navigation menu, you are viewing the updated version of OnceHub. Otherwise, you can expect to see...
Effects of cancellation
In this article, you'll learn about the effects of cancellation in different phases of the booking lifecycle. Learn more about the different activity statuses Cancellation initiated by Customer When a Customer cancels a booking, the follow...
Ensuring that Customers reschedule with the same Booking page
This article is updated to our latest release, which is being rolled out to all Users gradually.  If you see a Schedule button  in the top navigation menu, you are viewing the updated version of OnceHub. Otherwise, you can expect to see...