Cancel or Reschedule

Both Users and Customers can cancel and reschedule booking made via OnceHub. You can set the Customer cancellation and reschedule policies that apply to bookings with an activity status of Scheduled  and Rescheduled . The Customer Cancel/re...

OnceHub allows you to set up independent cancellation and reschedule policies that are fully configurable. The policies allow you to specify the exact rules for when Customers are allowed to cancel or reschedule .  Defining your cancellation a...

The Cancel/reschedule page allows Customers to cancel and reschedule bookings subject to the Cancel/reschedule policy you set on your Booking page or Event type . Customers access the Cancel/reschedule page by clicking the Cancel/reschedule l...

Whether or not a Customer can cancel a booking is subject to the cancellation policy you've set on your Booking page or Event type . The cancellation policy only applies to scheduled bookings. In this article, you'll learn about the steps a Cu...

Whether or not a Customer can reschedule a booking is subject to the Cancel/reschedule policy that you've set on your Booking page or Event type . The Reschedule policy only applies to scheduled bookings. In this article, you'll learn about th...

Whether or not a Customer can cancel sessions in a package is subject to the cancellation policy you've set on your Booking page or Event type . The cancellation policy only applies to scheduled bookings. In this article, you'll learn about th...

Whether or not a Customer can reschedule sessions in a package is subject to the Cancel/reschedule policy you've set on your Booking page or Event type . The Reschedule policy only applies to scheduled bookings. In this article, you'll learn a...

Whether or not a Customer can cancel a Panel meeting is subject to the Cancel/reschedule policy you've set on your Booking page or Event type . The Cancellation policy only applies to scheduled bookings. In this article, you'll learn about t...

Whether or not a Customer can reschedule a Panel meeting is subject to the Cancel/reschedule policy you've set on your Booking page or Event type . The Reschedule policy only applies to scheduled bookings and rescheduled Panel meetings are al...

When the activity status of a booking is Scheduled , Rescheduled , No-show , or Completed , the User can request to cancel or reschedule a booking directly from the Activity stream . Note You can cancel or reschedule directly from your cal...

Tip We recommend using Event types with your Booking pages . Event types allow you to offer several meeting types with different durations, price, and other properties. When the activity status of a booking is Scheduled , Rescheduled , N...

When the activity status of a Panel meeting is Scheduled , Rescheduled , No-show , or Completed , the User can cancel the Panel meeting directly from the Activity stream . When you cancel a Panel meeting, it affects all panelists and the C...

When the activity status of a Panel meeting is Scheduled , Rescheduled , No-show , or Completed , the User can request to reschedule the Panel meeting directly from the Activity stream . When you request a reschedule, the original Panel meet...

When you're connected to a Google Calendar , you can select whether changes made in your connected calendar are reflected in OnceHub .  In this article, you'll learn about canceling and rescheduling from your Google Calendar.  Adjusting OnceHub...

When you're connected to an Outlook Calendar via the PC connector for Outlook , you can select whether changes made in your connected calendar are reflected in OnceHub. Note This article only applies to calendar actions done by Users while conne...

OnceHub communicates with your Office 365 Calendar using secure methods. All credentials and data traffic are fully encrypted. Learn more about how your sign-in credentials are stored and protected by OnceHub In this article, you'll learn about...

OnceHub communicates with your Exchange/Outlook Calendar using the Exchange Web Services (EWS) API, a well-established official Microsoft protocol. All credentials and data traffic are fully encrypted. Learn more about how your sign-in credentials ...

In this article, you'll learn about the effects of rescheduling in different phases of the booking lifecycle. Learn more about the different activity statuses Reschedule initiated by Customer When a Customer submits a request to reschedule a ...

In this article, you'll learn about the effects of cancellation in different phases of the booking lifecycle. Learn more about the different activity statuses Cancellation initiated by Customer When a Customer cancels a booking, the following ...

If your Master page includes multiple Booking pages and associated Event types, you can define how bookings will be assigned during the scheduling process. You can decide whether or not a rescheduled booking is assigned to the same Team member origi...