Welcome! If your account was created after January 20, 2025, you are using our new Booking Calendars [New].
Not sure? Identify your product
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- Introduction to Booking Calendars [New]
- Configuring your first Booking Calendar [New]
- Connecting your productivity suite and standalone integrations [New]
- Share and embed your Booking Calendar [New]
- Creating Booking Calendar Booking Hubs [New]
- Using Booking Calendars with Chatbots and Routing Forms [New]
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- Booking Calendar meeting types [New]
- Setting up Booking Calendar team scheduling scenarios [New]
- Booking Calendar meeting distribution options [New]
- Booking Calendar time slot settings [New]
- Booking Calendar workload management [New]
- Booking Calendar guest notifications [New]
- Booking Calendar booking forms [New]
- Booking Calendar redirect [New]
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- Introduction to Booking pages [Legacy]
- Creating a Booking page [Legacy]
- Booking page access permissions [Legacy]
- Adding Event types to Booking pages [Legacy]
- Booking pages Overview [Legacy]
- Booking pages: Associated calendars [Legacy]
- Booking pages: Recurring availability [Legacy]
- Booking pages: Date-specific availability [Legacy]
- Booking pages: Location settings [Legacy]
- Booking pages: Public content [Legacy]
- Booking pages: Time zone settings [Legacy]
- Booking page ownership [Legacy]
- Duplicating a Booking page [Legacy]
- Disabling your Booking page [Legacy]
- Ensuring Customers reschedule with the same Booking page [Legacy]
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- Introduction to Event types [Legacy]
- Creating an Event type [Legacy]
- Event Types Overview [Legacy]
- Public content [Legacy]
- Payment and rescheduling [Legacy]
- Payment and rescheduling: payment is collected [Legacy]
- Payment and rescheduling: price is displayed [Legacy]
- Payment and rescheduling: price is not displayed [Legacy]
- Booking form and Customer notifications [Legacy]
- Duplicating an Event type [Legacy]
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- Introduction to the Scheduling options [Legacy]
- Location of the Scheduling options [Legacy]
- One-on-one or Group sessions [Legacy]
- Conflicting settings when using Group sessions [Legacy]
- Session packages [Legacy]
- Conflicting settings when using Session packages [Legacy]
- Automatic booking or Booking with approval [Legacy]
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- Introduction to Master pages [Legacy]
- Creating a Master page [Legacy]
- Master pages: Overview [Legacy]
- Master pages: Event types and assignment [Legacy]
- Master pages: Labels and instructions [Legacy]
- Master pages: Public content [Legacy]
- Assignment with team or panel pages [Legacy]
- Conflicting settings when using team or panel pages [Legacy]
- Event types first (Booking pages second) [Legacy]
- Booking pages first (Event types second) [Legacy]
- Booking pages only (without Event types) [Legacy]
- Using Booking page tags in Master pages [Legacy]
- Disabling your Master page [Legacy]
- Master page scenarios [Legacy]
- Master page scenario: Team or panel page [Legacy]
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- Introduction to Resource pools [Legacy]
- Creating a Resource pool [Legacy]
- Round robin distribution method [Legacy]
- Pooled availability distribution method [Legacy]
- Introduction to Pooled availability [Legacy]
- Pooled availability with priority [Legacy]
- Pooled availability algorithm: Longest idle time [Legacy]
- Adding Resource pools to Master pages [Legacy]
- Resource pools: Overview [Legacy]
- Resource pools: Reporting cycle [Legacy]
- Resource pools: Resources [Legacy]
- Resource pools: Assignment priority [Legacy]
- Resource pools: Automatic correction [Legacy]
- Resource pool statistics: Bookings received [Legacy]
- Resource pool statistics: Bookings removed [Legacy]
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- Introduction to the Notification templates editor [Legacy]
- Should I use a Default or Custom template? [Legacy]
- How to create a Custom email or SMS template [Legacy]
- The WYSIWYG mode of the Notification templates editor [Legacy]
- How to test a Custom notification template [Legacy]
- Dynamic fields [Legacy]
- Notification scenarios [Legacy]
- Best practices for creating HTML templates [Legacy]
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- Introduction to general and one-time links [Legacy]
- Using General links [Legacy]
- Using one-time links [Legacy]
- Changing Booking page and Master page links [Legacy]
- Adding a Booking page link to your email signature [Legacy]
- Add a Scheduling button to your email signature [Legacy]
- Scheduling buttons gallery [Legacy]
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- Introduction to Personalizing links with static parameters [Legacy]
- Using Personalized links [Legacy]
- Creating a Personalized link for a specific Customer [Legacy]
- Personalizing links with dynamic parameters [Legacy]
- Personalizing with dynamic URL parameters [Legacy]
- Personalized links in email marketing apps [Legacy]
- URL parameters syntax and processing rules [Legacy]
- Personalizing with dynamic CRM record IDs [Legacy]
- Maximizing booking rates in marketing campaigns [Legacy]
- Sharing your booking links in emails and other apps [Legacy]
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- Website embed [Legacy]
- Website embed customization [Legacy]
- Website button [Legacy]
- Website button customization [Legacy]
- Add a button to Wordpress [Legacy]
- Solutions for Customer onboarding [Legacy]
- Login integration for Customer onboarding [Legacy]
- Website embed: Business scenarios [Legacy]
- Website button: Business scenarios [Legacy]
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- Introduction to web form integration [Legacy]
- Integrating web forms using URL parameters [Legacy]
- Integrating web forms with Salesforce and OnceHub [Legacy]
- Integrating with Infusionsoft web forms [Legacy]
- Using the web form as a filter [Legacy]
- Using web forms to allow only one booking per customer [Legacy]
- Creating a password-protected Booking page [Legacy]
- Validating data received from your Customers [Legacy]
- OnceHub for lead generation [Legacy]
- OnceHub for lead qualification [Legacy]
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- Introduction to canceling and rescheduling [Legacy]
- Effects of cancellation [Legacy]
- Effects of rescheduling [Legacy]
- Reschedule on the Same Booking Page [Legacy]
- The Customer cancel/reschedule page [Legacy]
- The Customer cancel/reschedule policy [Legacy]
- Customer action: Cancel a single booking [Legacy]
- Customer action: Reschedule a single booking [Legacy]
- Customer action: Cancel sessions in a package [Legacy]
- Customer action: Reschedule sessions in a package [Legacy]
- Customer action: Cancel a Panel meeting [Legacy]
- Customer action: Reschedule a Panel meeting [Legacy]
- User action: Cancel/reschedule for Booking pages with Event types [Legacy]
- User action: Cancel/reschedule for Booking pages without Event types [Legacy]
- User action: Cancel a Panel meeting [Legacy]
- User action: Reschedule a Panel meeting [Legacy]
- User action: Cancel/reschedule in Google Calendar [Legacy]
- User action: Cancel/reschedule in Office 365 Calendar [Legacy]
- User action: Cancel/reschedule in Exchange/Outlook Calendar [Legacy]
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- Introduction to single-user scenarios [Legacy]
- Using Booking pages for multiple meeting types [Legacy]
- Offering different appointment types on your Booking page [Legacy]
- Accepting appointments for yourself using Event types [Legacy]
- Accepting appointments for yourself without Event types [Legacy]
- Scheduling meetings at multiple locations [Legacy]
- Supporting different locations or times [Legacy]
- Scheduling meetings for a business trip [Legacy]
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- Introduction to multi-user scenarios [Legacy]
- Scheduling one-off meetings using one-time links [Legacy]
- Room and resource scheduling with team or panel pages [Legacy]
- Room and resource scheduling without rule-based assignment [Legacy]
- Booking conditional on the availability of a single resource [Legacy]
- Booking conditional on the availability of one of several resources [Legacy]
- Team Scheduling with Event Types: With Team or Panel Pages [Legacy]
- Team Scheduling with Event Types: Without Team or Panel Pages [Legacy]
- Team Scheduling without Event Types [Legacy]
- Scheduling for conferences, trade shows and other events [Legacy]
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- Introduction to multiple attendee scenarios [Legacy]
- Using group sessions with a connected calendar [Legacy]
- Using group sessions without a connected calendar [Legacy]
- Using OnceHub to accept bookings for classes [Legacy]
- Using OnceHub to schedule bookings for webinars [Legacy]
- Can Customers invite Guests to a booking? [Legacy]
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- The OnceHub connector for PayPal [Legacy]
- Connecting OnceHub to PayPal [Legacy]
- Testing the OnceHub connector for PayPal [Legacy]
- Payment integration throughout the booking lifecycle [Legacy]
- Granting permissions to OnceHub [Legacy]
- OnceHub transaction fee [Legacy]
- Allowing automatic billing [Legacy]
- Customizing payment settings [Legacy]
- Customizing currency settings [Legacy]
- Customizing invoice settings [Legacy]
- Customizing refund settings [Legacy]
- Automatic refunds via OnceHub [Legacy]
- Manual refunds via OnceHub [Legacy]
- Conflicting settings [Legacy]
- Disconnecting OnceHub [Legacy]
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- A User is not receiving SMS notifications [Legacy]
- A User is not receiving email notifications [Legacy]
- A Customer is not receiving SMS notifications [Legacy]
- 'No Times Available' Troubleshooting [Legacy]
- Busy times not blocking availability [Legacy]
- Payment integration issues [Legacy]
- Salesforce connector issues [Legacy]
- Zapier Integration issues [Legacy]
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- Adding chatbots to your Squarespace website
- Adding chatbots to your Wix website
- Adding chatbots to your Wordpress website
- Adding chatbots to your ClickFunnels website
- Adding chatbots to your Hubspot website
- Adding chatbots to your GoDaddy website
- Adding chatbots to your Weebly website
- Adding chatbots to your Unbounce landing page
- Adding chatbots to your Leadpages landing page
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- Adding routing forms to your Squarespace website
- Adding routing forms to your Wix website
- Adding routing forms to your WordPress site
- Adding routing forms to your ClickFunnels website
- Adding routing forms to your HubSpot website
- Adding routing forms to your GoDaddy website
- Adding routing forms to your Weebly website
- Adding routing forms to your Unbounce landing page
- Adding routing forms to your Leadpages landing page
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- Salesforce integration security [Legacy]
- Using Salesforce IDs to Identify Customers during booking [Legacy]
- Prepopulate or skip the Booking form step in Salesforce integration [Legacy]
- Using Personalized links (Salesforce ID) [Legacy]
- Introduction to Salesforce scheduling buttons [Legacy]
- Salesforce scheduling buttons for Contacts, Leads and Cases [Legacy]
- Salesforce scheduling buttons for Person Accounts [Legacy]
- Salesforce scheduling buttons for Opportunities [Legacy]
- Personalizing scheduling on landing pages with Salesforce IDs [Legacy]
- Maximizing booking rates in Salesforce Campaigns [Legacy]
- Connecting to Salesforce [Legacy]
- Configuring connector settings on a Booking page [Legacy]
- Working with Salesforce Person Accounts [Legacy]
- Salesforce Lightning Experience [Legacy]
- Connecting a Salesforce API User [Legacy]
- Connecting to a Salesforce Sandbox environment [Legacy]
- Installing the OnceHub connector for Salesforce [Legacy]
- Assigning the OnceHub permission set to the Salesforce API user [Legacy]
- Adding Custom fields to the Salesforce Activity Event Page Layout [Legacy]
- Handling required Salesforce fields in the Field validation step [Legacy]
- Mapping OnceHub fields to non-mandatory Salesforce fields [Legacy]
- Using Salesforce Workflow Rules to update fields based on OnceHub data [Legacy]
- Salesforce record creation, update, and assignment rules [Legacy]
- Supported and non-supported field types in the Salesforce integration [Legacy]
- The Salesforce Activity Event [Legacy]
- Working with Salesforce Record Types [Legacy]
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- Infusionsoft integration [Legacy]
- Connecting to Infusionsoft [Legacy]
- Prepopulate/skip Booking form step in Infusionsoft integration [Legacy]
- Using Infusionsoft Contact IDs to identify Customers during booking [Legacy]
- Using Personalized links (Infusionsoft ID) [Legacy]
- Personalizing scheduling on landing pages with InfusionSoft Contact IDs [Legacy]
- Maximizing booking rates using Infusionsoft campaigns [Legacy]
- Infusionsoft Scheduling buttons [Legacy]
- Infusionsoft record classification [Legacy]
- Infusionsoft record creation, update, and assignment rules [Legacy]
- Tagging Infusionsoft Contact records with Lifecycle tags [Legacy]
- Tagging Infusionsoft Contact records with Infusionsoft tags [Legacy]
- Mapping OnceHub fields to Infusionsoft fields [Legacy]
- Embedding Infusionsoft tracking code to your Booking forms [Legacy]
- Supported and non-supported Infusionsoft field types [Legacy]
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- OnceHub cookies
- Data protection officer and EU representative
- GDPR Compliance
- The GDPR's privacy principles
- Establishing a lawful basis for processing under the GDPR
- Maintaining records of processing under the GDPR
- Collecting consent for processing under the GDPR
- Securing your account according to the GDPR
- Data minimization under the GDPR
- Data subject rights under the GDPR
- GDPR data deletion request
- GDPR Terminology
- FAQs about the GDPR
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- Introduction to reports [Legacy]
- Event type reports [Legacy]
- Booking page reports [Legacy]
- Master page reports [Legacy]
- Customer reports [Legacy]
- User reports [Legacy]
- Account reports [Legacy]
- Revenue reports [Legacy]
- Report header [Legacy]
- Complete list of Detail report columns [Legacy]
- Viewing collected information from your Booking form [Legacy]
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- I can't access my account
- Google Calendar connection issues
- Exchange/Outlook Calendar connection issues
- iCloud Calendar connection issues
- Outlook Calendar: Events not showing in the expected time zone
- Microsoft 365 Calendar via OAuth 2.0 connection issues
- Domain Email Connection Issues
- Connection Error: Email from Your Domain with Google Server
Troubleshooting
Articles
I can't access my account
This article includes solutions for Users who are unable to access their account. Note If your account has been locked due to your account’s security policy, you should contact a OnceHub administrator from your organization. Learn more ab...
Google Calendar connection issues
This article describes potential issues with Google Calendar integration and how these issues can be fixed. I cannot connect - what should I do? This may be due to temporary communication problems with the Google Calendar API. Please try the...
Exchange/Outlook Calendar connection issues
How to troubleshoot Outlook Calendar No connection. Exchange/Outlook Calendar connection troubleshooting. Oncehub
iCloud Calendar connection issues
This article describes potential issues with iCloud Calendar integration and how these issues can be fixed. If you’re still having problems, please contact us and we will be happy to assist you. I cannot connect. What should I do? This ma...
Outlook Calendar: Events not showing in the expected time zone
How to change time zone in Outlook Calendar. Troubleshoot Outlook Calendar for events not showing in the expected (wrong) time zone | OnceHub
Microsoft 365 Calendar via OAuth 2.0 connection issues
This article describes potential issues with your Office 365 Calendar via OAuth 2.0 connection and how these issues can be fixed. If you’re still having problems, please contact us and we will be happy to assist you. I cannot connect. What ...
Domain Email Connection Issues
This article is relevant to Users who have difficulty connecting to their domain mailbox and in cases where the feature has suddenly stopped working. Setup troubleshooting If one of your email details was entered incorrectly you will receive...
Connection Error: Email from Your Domain with Google Server
In this article, you'll learn how to handle a connection error when setting up Email from your domain with a Google email server. OnceHub uses a basic SMTP connection to connect to your Google Account. The connection is completely secure and On...
