Troubleshooting

Articles

Account troubleshooting: I can't access my account
This article includes solutions for Users who are unable to access their account. Note If your account has been locked due to your account’s security policy, you should contact a OnceHub administrator from your organization.   Lear...
Google Calendar connection troubleshooting
This article describes potential issues with Google Calendar integration and how these issues can be fixed. If you’re still having problems, please contact us and we will be happy to assist you. I cannot connect - what should I do? Thi...
Office 365 Calendar via EWS connection troubleshooting
This article describes potential issues with Office 365 Calendar via EWS integration and how these issues can be fixed. If you’re still having problems, please contact us and we will be happy to assist you. I cannot connect. What should...
Office 365 Calendar via OAuth 2.0 connection troubleshooting
This article describes potential issues with your Office 365 Calendar via OAuth 2.0 connection and how these issues can be fixed. If you’re still having problems, please contact us and we will be happy to assist you. I cannot connect. W...
Exchange/Outlook Calendar connection troubleshooting
This article describes potential issues with Exchange/Outlook Calendar integration and how these issues can be fixed. If you’re still having problems, please contact us and we will be happy to assist you. Unable to connect to the Exc...
Outlook Calendar troubleshooting - My events are not showing in the expected time zone
If busy times appear in wrong hours on ScheduleOnce or in your Outlook Calendar, there may be a time zone difference between your Outlook's time zone and the time zone on your Booking page . To change the time zone: In ScheduleOnce: Go to ...
iCloud Calendar connection troubleshooting
This article describes potential issues with iCloud Calendar integration and how these issues can be fixed.  If you’re still having problems, please contact us and we will be happy to assist you. I cannot connect. What should I do?...