What's New: September 17, 2026

Booking Calendar Owner Setting

The new Booking Calendar Owner setting allows you to designate a primary user responsible for managing and editing a Booking Calendar’s configuration settings.

This clearly separates editing permissions and hosting responsibilities into two distinct, well-defined roles:

The Owner: Responsible for managing and configuring all Booking Calendar settings.
The Host: Responsible for conducting the meetings booked through the Booking Calendar.

By separating editing permissions from hosting responsibilities, you can assign calendar configuration management directly to specific administrative users while allowing meeting hosts to focus solely on conducting their scheduled meetings.

Key Benefits

Delegated Responsibilities: Allows specific team members, such as office assistants, sales ops, or compliance associates, to manage Booking Calendar setups without giving them broader data access & account permissions.
Restricted Editing: Members and Team Managers who are non-owners are prevented from making unauthorized edits to existing Booking Calendar configurations.

To learn more, read The Booking Calendar Owner article.

Enhanced Customization and Organization for the Booking Calendars Lobby

We have updated the Booking Calendars Lobby to provide you with enhanced control over how you view and organize your Booking Calendars.

Customizable Grid View: Personalize your lobby by selecting which columns to show or hide, and reorder visible columns to match your preferences.
Internal Labels: Categorize your Booking Calendars by adding custom internal labels.
Advanced Filtering: Filter Booking Calendars by Owners, Hosts, custom internal labels, or name to locate specific calendars quickly.

For more information, see The Booking Calendars Lobby article.

New MCP Tool Added: Manage My Pending Meeting Requests

We’ve added the manage_my_pending_meeting_requests tool to the OnceHub Model Context Protocol (MCP), allowing you to review and manage meeting requests pending your approval. You can fetch your full list of pending requests and approve or decline bookings individually or in bulk. When declining a meeting, you can also include a custom reason to keep guests informed and maintain clear communication.

To see all available MCP tools, read our List Of Supported MCP Tools article.

Customizable Contact Statuses

You can now fully customize Contact Statuses in OnceHub to reflect your unique customer journey, giving you the flexibility to create, rename, reorder, recolor, and delete lifecycle stages such as New Lead, Qualified, Onboarding, or Customer.

Key Features

Mirror Your Unique Business Model: Create custom status labels, assign distinct color codes, and reorder statuses directly from your Account Settings or from the Contacts Lobby dropdown menu.
Automatic Status Updates: Update contact statuses automatically based on visitor interactions in Chatbots and Routing Forms.
Status-Based Routing: Use existing contact statuses to execute real-time routing logic in Chatbots and Routing Forms.
Keep OnceHub and Your CRM in Sync: Map your custom OnceHub statuses directly to matching picklist fields in Salesforce (Lead Status) or HubSpot (Lifecycle Stage) to push updates automatically without manual data entry.

To learn more, please take a look at our How to Manage and Customize Contact Statuses article.