SMS Credits in OnceHub

In this article, you’ll learn everything about SMS credits, including how they work, the pricing structure, and step-by-step instructions to purchase them.

---

What Are SMS Credits?

SMS credits allow you to send text-message notifications (e.g., booking reminders) to users and guests. Here’s what you need to know:

• Initial Credits: Each account starts out with 25 free credits that can be used at any time. These 25 SMS credits are only for accounts from the following countries:

  • USA
  • Canada
  • UK
  • Australia
  • France
  • Germany
  • New Zealand

• Standard SMS Definition: One credit is deducted per SMS message, defined as a message containing 160 characters or fewer.

• Global Pricing: The cost per SMS is the same worldwide. No additional charges or credits are deducted based on the recipient’s location.

---

What Consumes SMS Credits?

SMS credits are deducted from your account balance whenever text messages are generated. Credits are used for the following:

• Notifications sent to guests: Automated booking confirmations, reminders, and updates sent to your meeting guests via text message.
• Notifications sent to users: Text notification alerts sent to team members or account hosts regarding upcoming bookings and changes.
• Number verification: Verification text messages sent the first time a guest’s phone number receives an SMS notification(USA & Canada only).
• SMS opt-in confirmation requests: Confirmation messages sent to guests to request permission to send SMS notifications.

---

Pricing for SMS Credits

SMS credits are available in flexible packages to suit your needs. Below is the pricing breakdown:

SMS Credits	Cost (USD)	Cost Per Credit (USD)
100	$15.00	$0.15
200	$25.00	$0.125
500	$50.00	$0.10
1,000	$90.00	$0.09
2,000 or more	TBD	$0.08

---

How to Purchase SMS Credits

Follow these steps to buy SMS credits for sending booking notifications via text messages:

1. Access Billing Settings

   • Click the gear icon located in the top-right corner of your account dashboard.
   • Select Billing from the dropdown menu.

2. Initiate the Purchase

   • Click on Add credits to start the purchasing process.

3. Choose Credit Amount

   • From the dropdown menu, select the number of SMS credits you would like to purchase.

4. Confirm and Pay

   • Click Proceed to payment.
   • You will be directed to the payment confirmation screen to complete the transaction.