--- title: "User action: Cancel/reschedule for Booking pages with Event types" description: "When the activity status of a booking is Scheduled, Rescheduled, No-show, or Completed, the User can request to cancel or reschedule a booking directly from ..." url: "https://help.oncehub.com/scheduleonce/managing-bookings/cancel-reschedule/user-action-cancelreschedule-for-booking-pages-with-event-types/" --- When the [activity status](https://help.oncehub.com/scheduleonce/managing-bookings/analytics/activity-stream-managing-activities/ "Understanding ScheduleOnce activity statuses") of a booking is **Scheduled**, **Rescheduled**, **No-show**, or **Completed**, the User can request to cancel or reschedule a booking directly from the [Activity stream](https://help.oncehub.com/scheduleonce/managing-bookings/analytics/activity-stream-viewing-activities/ "Introduction to the Activity Stream"). Note You can cancel or reschedule directly from your calendar if you have connected your OnceHub Account to [Google Calendar](https://help.oncehub.com/scheduleonce/managing-bookings/cancel-reschedule/user-action-cancelreschedule-in-google-calendar/ "User action: Cancel or reschedule in Google Calendar") or [Exchange/Outlook Calendar](https://help.oncehub.com/scheduleonce/managing-bookings/cancel-reschedule/user-action-cancelreschedule-in-exchangeoutlook-calendar/ "User action: Cancel or reschedule in Exchange Calendar"). In this article, you’ll learn how to cancel or request reschedule directly from the Activity stream when you use [Booking pages associated with Event types](https://help.oncehub.com/scheduleonce/event-types-booking-pages/booking-pages/adding-event-types-to-booking-pages/ "Adding Event types to Booking pages"). ## Effects of canceling or rescheduling [Section titled “Effects of canceling or rescheduling”](#effects-of-canceling-or-rescheduling) When you request to reschedule from the Activity stream, the booking is canceled and a reschedule request email notification is sent to both the User and the Customer. To reschedule, the Customer clicks the **Reschedule now** button directly from the email notification, or the **Customer’s cancel/reschedule link** in the [calendar event](https://help.oncehub.com/scheduleonce/event-types-booking-pages/customer-notifications/customer-calendar-event-options/ "Customer calendar event options"). [Learn more about the effects of rescheduling](https://help.oncehub.com/scheduleonce/managing-bookings/cancel-reschedule/effects-of-rescheduling/ "Effect of rescheduling") When you cancel a booking from the Activity stream, a cancellation email notification is sent to both the User and the Customer. [Learn more about the effects of cancellation](https://help.oncehub.com/scheduleonce/managing-bookings/cancel-reschedule/effects-of-cancellation/ "Effect of cancellation") ## Requirements [Section titled “Requirements”](#requirements) To cancel a booking or request to reschedule from the Activity stream, you must be [the Owner, an Editor, or Viewer](https://help.oncehub.com/scheduleonce/event-types-booking-pages/booking-pages/booking-page-access-permissions/ "Booking page access permissions") of the [Booking page](https://help.oncehub.com/scheduleonce/event-types-booking-pages/booking-pages/introduction-to-booking-pages/ "Introduction to Booking pages") that the booking was made on. ## Rescheduling a booking made on a Booking page with Event types [Section titled “Rescheduling a booking made on a Booking page with Event types”](#rescheduling-a-booking-made-on-a-booking-page-with-event-types) 1. Select the activity in the Activity stream. 2. In the **Details** pane, click the **Cancel/request reschedule** link (Figure 1). ![](https://help.oncehub.com/_astro/screen-shot-2020-02-06-at-32712-am.CUMgHKAu_Z1PKad2.webp)Figure 1: Cancel/request reschedule button 3. The **Cancel/request reschedule** pop-up will appear (Figure 2). ![](https://help.oncehub.com/_astro/1561635909862.tV3Zpjgn_ZoYPvm.webp)Figure 2: Cancel/request reschedule pop-up—Selection step 4. Select whether you want send a reschedule request for the same Event type, or a reschedule request for any Event type. * **Cancel the booking and request reschedule for the *same* Event type:** The Customer will only be able to reschedule with the same Event type that they originally booked on your Booking page or [Master page](https://help.oncehub.com/scheduleonce/master-pages-resource-pools/master-pages/introduction-to-master-pages/ "Introduction to Master pages"). If you use [Payment integration](https://help.oncehub.com/scheduleonce/account-integrations/payment-collection/paypal/oncehub-connector-for-paypal/ "The ScheduleOnce connector for PayPal"), the Customer will not be asked to pay any [reschedule fee](https://help.oncehub.com/scheduleonce/managing-bookings/cancel-reschedule/customer-cancelreschedule-policy/ "The Customer Cancel/reschedule policy"). The payment data will be reassigned from the cancelled booking to the rescheduled booking in the Activity stream after the Customer reschedules. * **Cancel the booking and request reschedule for *any* Event type:** The Customer will be able to reschedule with any Event type on your Booking page or Master page. If you use [Payment integration](https://help.oncehub.com/scheduleonce/account-integrations/payment-collection/paypal/oncehub-connector-for-paypal/ "The ScheduleOnce connector for PayPal"), the original booking is canceled and refunded. The Customer will be asked to pay the full Event type price when rescheduling, as if it was a new booking. 5. Click **Next**. 6. In the **Notification** step, you can add a reschedule reason that will be provided to the Customer. 7. Click **Next**. 8. In the **Review** step (Figure 3), you can confirm the details of the booking that you’re about to cancel and request that the Customer reschedules. ![](https://help.oncehub.com/_astro/1561637975395.DntU717D_Z1RtBNJ.webp)Figure 3: Cancel/request reschedule pop-up—Review step 9. Click **Request reschedule**. 10. The original booking will be canceled and the Customer will receive an email notification to reschedule. The [Booking page Owner](https://help.oncehub.com/scheduleonce/event-types-booking-pages/booking-pages/booking-page-access-permissions/ "Booking page access permissions") and [any additional stakeholders](https://help.oncehub.com/scheduleonce/event-types-booking-pages/user-notifications/subscribing-to-booking-notifications/ "Subscribing to Booking notifications") with also receive an email notification. [Learn more about notification scenarios](https://help.oncehub.com/scheduleonce/customization-branding/notification-templates-editor/notification-scenarios/ "Notification scenarios") Note You can always decide to change your selection by clicking **Back** at any step of the Cancel/request new times process. To confirm the action, you must click the **Request reschedule** in the last step of the pop-up. ## Canceling a booking made on a Booking page with Event types [Section titled “Canceling a booking made on a Booking page with Event types”](#canceling-a-booking-made-on-a-booking-page-with-event-types) 1. Select the activity in the Activity stream. 2. In the **Details** pane, click the **Cancel/request reschedule** link (Figure 4). ![](https://help.oncehub.com/_astro/screen-shot-2020-02-06-at-32712-am.CUMgHKAu_Z1PKad2.webp)Figure 4: Cancel/request reschedule button 3. The **Cancel/request reschedule** pop-up will appear. 4. Select **Cancel the booking** (Figure 5). ![](https://help.oncehub.com/_astro/1561638134308.CSsY3bzv_Z2aA91n.webp)Figure 5: Cancel/request reschedule pop-up—Selection step 5. Click **Next**. 6. In the **Notification** step, you can add a cancellation reason that will be provided to the Customer. 7. Click **Next**. 8. In the **Review** step, you can confirm the details of the booking that you’re about to cancel. 9. Click **Cancel booking**. Note **Note**When using [Payment integration](https://help.oncehub.com/scheduleonce/account-integrations/payment-collection/paypal/oncehub-connector-for-paypal/ "The ScheduleOnce connector for PayPal"), refunds can be processed manually via OnceHub. In this case, manual refunds can be processed directly from the **Cancel/request reschedule** pop-up in the **Refund** step. 10. The original booking will be canceled and the Customer will receive an email notification, along with the [Booking page Owner](https://help.oncehub.com/scheduleonce/event-types-booking-pages/booking-pages/booking-page-access-permissions/ "Booking page access permissions") and [any additional stakeholders](https://help.oncehub.com/scheduleonce/event-types-booking-pages/user-notifications/subscribing-to-booking-notifications/ "Subscribing to Booking notifications"). [Learn more about notification scenarios](https://help.oncehub.com/scheduleonce/customization-branding/notification-templates-editor/notification-scenarios/ "Notification scenarios") Note You can always decide to change your selection by clicking **Back** at any step of the Cancel/request new times process. To confirm the action, you must click the **Cancel booking** in the last step of the pop-up.