Troubleshooting InviteOnce: How is availability retrieved for InviteOnce?

When you connect your calendar account to OnceHub, InviteOnce is able to read the calendar to see when you are already busy. Learn more about how you can use your calendar's busy time in OnceHub

  • Any events read by OnceHub as busy on your calendar will be considered unavailable time. Busy time on your calendar will restrict the time slot options that you are able to choose from when scheduling on behalf or inviting to self-schedule
  • Events read by OnceHub as free will be considered as available time for meetings.
  • Availability for Panel meetings can be retrieved for any Team members who have a supported calendar connected to OnceHub. InviteOnce supports Google Calendar, Office 365 Calendar, Exchange/Outlook Calendar, and iCloud Calendar
  • If a Team member does not have a calendar connected to OnceHub, availability can also be retrieved using calendar sharing. The User scheduling the meeting must have a calendar connected to their OnceHub account and have at least free/busy access to the other Team members' calendars. Availability is retrieved from the calendar associated with each Team member's OnceHub email ID and can only be retrieved from each Team members' main calendar.

    NoteRetrieving availability using calendar sharing is not supported for iCloud Calendar.

If InviteOnce doesn't show any available time slots, a number of things could be responsible. Learn more about fixing this issue

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