Switching from the PC connector for Outlook to the Exchange integration

We generally recommend switching from our PC connector for Outlook to our direct Exchange calendar connection - A modern connection method that is fast and reliable. In all cases, switching is completely safe and all booking data persists.

Who can switch?

Any OnceHub User whose email account is on any kind of Exchange server: On-premises Exchange, Exchange online, or Office 365. If you’re experiencing any issues with our PC connector for Outlook, all the more reason to switch. However, the Exchange integration does not support resource calendars yet. If you are using Office 365, you can also connect your calendar using our Office 365 integration.

What happens when I switch?

When switching, only the connection method is replaced, while the connected calendars remain the same. You are essentially reconnecting via another method to the same email account with the same calendars.

Enjoy the benefits of switching:

  • The Exchange integration is completely secure and reliable
  • The advantages of the cloud: Always in real time and up-to date, independent of whether your PC is on or off, with full cross-platform support for any device
  • No data will be lost and all bookings that have not yet taken place will be added to your calendar

Switching the connection method is completely seamless for Users that only use their default calendar. Busy time will still be retrieved from the same default calendar, all existing bookings will remain in the default calendar, and new bookings will keep being added to the default calendar. 

Users that are using additional calendar folders or shared calendars, will need to update their setup by reselecting the appropriate calendars in the Associated calendars section of each Booking page. In this case, all bookings that have not yet taken place will be added to your default calendar, and your Customers might receive another invitation to the same event in your default calendar (these invitations are beyond the control of OnceHub).

How do I switch?

The switching procedure is fast and easy: 

  1. Open the ScheduleOnce User app
  2. Go to Setup and open the left sidebar
  3. Select Integrations -> Calendar integration
  4. Click the “Disconnect” link and approve the disconnection in the confirmation pop-up
  5. Click the “Connect” button next to Exchange
  6. Follow the connection procedure via EWS connection with your Outlook (Exchange) credentials.
  7. A green check-mark indicates a successful connection:
    • Go to the Date-specific availability section of your Booking page to verify your busy time is retrieved from your connected calendar.
    • Go to the Associated calendars section of your Booking page to select the calendars that you wish to use.
    • Make a test booking on your Booking page to see the event created in your calendar.
  8. Optional: If you wish to uninstall the Outlook connector from your PC, you may do so by following Steps 1-4 in the connector upgrade article.

That’s it – you are done! Congratulations on your brand new direct connection to your Exchange calendar.

Was this article helpful?
Thank you for your feedback!