Team scheduling scenarios FAQs

In this article, you'll find answers to common questions related to InviteOnce team scheduling scenarios

How is availability retrieved for Panel meetings?

Availability for Panel meetings can be retrieved for any Team members who have a supported calendar connected to OnceHub. InviteOnce supports Google CalendarOffice 365 Calendar, Exchange/Outlook Calendar, and iCloud Calendar.

If a Team member does not have a calendar connected to OnceHub, availability for Panel meetings can still be retrieved using calendar sharing. The User scheduling the meeting must have a calendar connected to their OnceHub Account. Additionally, the User must also have at least free/busy access to the calendars of any Team member they are scheduling for. 

NoteWhen you retrieve availability using calendar sharing, availability is retrieved from the calendar associated with each Team member's OnceHub email ID and can only be retrieved from each Team members' main calendar. 

Retrieving availability using calendar sharing is not supported for iCloud Calendar.

Learn more about how InviteOnce uses your calendar's busy time

What happens if someone is not available?

If a selected Team member does not have any availability during the meeting time frame, then a No times are available message will be displayed.

To fix this issue, you can try the following solutions: 

NoteIf you are scheduling on behalf of a Customer, you have the option to view time slots that conflict with events in the assigned Team member's calendar. You also can schedule the meeting in a conflicting time slot despite the conflict. 

Learn more about time conflicts

How are Team members notified?

Once a meeting is confirmed, assigned Team members receive a confirmation email and the meeting is added to their calendar.

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