---
title: "The Contact Detail Page"
description: "Learn how to use the Contact Detail page in OnceHub to view guest information, activity history, and AI-generated summaries."
url: "https://help.oncehub.com/contact-management/the-contact-detail-page"
---

The **Contact page** provides a complete view of a guest’s information, full activity history, and AI-generated summaries. This detailed page helps you quickly review past engagements, analyze customer intent, and effectively prepare for future meetings.

To open a **Contact page**:

1. Select **Contacts** from the left navigation menu.
2. Click the specific contact’s name.

This page contains three functional panes:

* **Contact Details pane (left):** View and update contact details, and manage the visibility of contact properties.
* **Activities pane (center):** Review a chronological timeline of all past activities and future scheduled meetings.
* **AI Contact Summary pane (right):** Access automated, AI-generated insights and recommended next steps.

Tip

Every contact in OnceHub has a unique Contact page URL. You can copy this URL from your browser address bar and save it in your CRM’s contact record for quick access to the corresponding **Contact page** in OnceHub.

***

## The Contact Details Pane

[Section titled “The Contact Details Pane”](#the-contact-details-pane)

The Contact Details pane displays the contact’s information, from here you can:

* **Manage displayed properties:** Click the **Manage Properties** (sliders) icon on the right side of the **Contact Details** pane to select which properties are displayed.
* **Edit contact properties:** Update information directly inside the visible fields. Your changes are saved automatically as soon as you update a value.

***

## The Activities Pane

[Section titled “The Activities Pane”](#the-activities-pane)

The **Activities pane** provides a complete timeline of the contact’s interaction history to help you review previous engagements. It includes:

* **Upcoming Meetings:** Displays all upcoming scheduled meetings, including the meeting subject, host, date and time, attendees, and virtual meeting links.
* **Past Activities:** Displays the previous interactions, including meetings, Chatbot conversations, Routing Form submissions, and phone calls.

***

## The AI Contact Summary Pane

[Section titled “The AI Contact Summary Pane”](#the-ai-contact-summary-pane)

The **AI Contact Summary pane** uses the contact’s information and activity history to generate insights that help you quickly understand the contact’s intent and prepare for your next interaction. It includes:

* **Contact Overview:** A summary of the guest and their intent.
* **Upcoming Meeting:** A summary of the next scheduled meeting.
* **Key Interests:** Topics the guest has shown interest in based on their interactions through Booking Calendars, Routing Forms, Chatbots, and phone calls.
* **Recommended Actions:** Suggested immediate and follow-up actions based on the recent activities.

The AI Contact Summary displays the exact date and time it was last generated. If new interactions occur, click the **Refresh** icon to generate an updated summary.

Note

Account Owners can enable the **AI Contact Summary** feature from the [**Account Permissions**](https://help.oncehub.com/account-administration/account-permissions/managing-account-permissions/#ai-contact-summary) page.