---
title: "Canceling your Subscription"
description: "This guide explains how to cancel your paid subscription. If you're on a free trial or the basic plan, you'll need to delete your account instead."
url: "https://help.oncehub.com/billing/canceling-your-subscription"
---

This guide explains how to cancel your paid subscription. If you’re on a free trial or the basic plan, you’ll need to delete your account instead.

***

## Important Things to Know Before Canceling

[Section titled “Important Things to Know Before Canceling”](#important-things-to-know-before-canceling)

Before you cancel, here are some key details to keep in mind:

**Account Ownership**

Only the Account Owner has the ability to cancel the subscription.

**Account Retention Timeline**

If you cancel your subscription or a payment fails, your account will be **suspended for 30 days**. After this period, it will be permanently deleted.

**Billing and Adjustments**

Even if you cancel, any outstanding charges for **added seats or prorated adjustments** will still be processed.

**Resuming Your Subscription**

You can resume your subscription at any time before the end of the billing cycle.

***

## How to Cancel Your Subscription

[Section titled “How to Cancel Your Subscription”](#how-to-cancel-your-subscription)

Follow these steps to cancel your paid plan:

**Navigating to Billing**

1. Click on the gear icon in the top right.
2. Select **Billing**.

**Cancelling the subscription**

1. Scroll to the bottom of **Billing**.
2. Click on **Cancel subscription**.

On the cancellation page, you’ll see important information, including:

* How long your account will remain active (you can continue using it until the end of your billing cycle).
* When your account will be permanently deleted if not reactivated.

**Confirming the cancellation**

1. Check the box labeled **Yes, I want to cancel** to confirm your intent to cancel.
2. Provide feedback as to why you are cancelling your subscription (optional).
3. Click the **Cancel subscription** button to finalize the process.

***

## After Canceling Your Subscription

[Section titled “After Canceling Your Subscription”](#after-canceling-your-subscription)

Here’s what happens after you cancel:

**Account Suspended State**

After the billing cycle ends, your account enters a 30-day suspended state. During this time, you can reactivate the subscription by clicking **Reactivate subscription** and selecting the number of seats you need. The payment method linked to your account will then be charged.

**Account Deletion**

If the subscription is not reactivated during the 30-day suspension period, your account will be permanently deleted.

***

## For Free Trial or Basic Plan Users

[Section titled “For Free Trial or Basic Plan Users”](#for-free-trial-or-basic-plan-users)

If you are on the free trial or basic plan and wish to stop using our services, you will need to delete your account instead of canceling a subscription. Please see our [**Delete Your Account**](https://help.oncehub.com/billing/deleting-your-account) article for a detailed guide.