--- title: "Managing Account Permissions" description: "Account Permissions is the central location for managing feature access and compliance." url: "https://help.oncehub.com/account-administration/account-permissions/managing-account-permissions" --- [Managing Account Permissions in OnceHub](https://www.youtube-nocookie.com/embed/LbQeaRYrMbs?wmode=opaque) **Account Permissions** is the **central location** for managing feature access and compliance. This page is especially **useful for Account Owners** in regulated industries such as financial services and healthcare, where compliance, brand control and the ability to manage feature access at scale are critical. *** ## Who Can Access It [Section titled “Who Can Access It”](#who-can-access-it) Access to the Account Permissions page is determined by your role: * [**Account Owners:**](https://help.oncehub.com/account-administration/user-management/user-roles-overview#account-owner) Have **full edit access** to modify all settings and policies. * [**Account Admins:**](https://help.oncehub.com/account-administration/user-management/user-roles-overview#administrator) Have **view-only access** and cannot make any changes. Note If you are viewing this page as an Admin, a banner displays: *“You have viewing access only. Only the account owner can make changes.”* *** ## How to Configure Account Permissions [Section titled “How to Configure Account Permissions”](#how-to-configure-account-permissions) 1. Click the **gear icon** in the top-right corner. 2. Select **Account Permissions** from the menu. 3. Review the **Account Status** and **enable or disable** available controls as required. 4. Confirm the changes when prompted. ## Available Controls [Section titled “Available Controls”](#available-controls) This section lists the account status and organization level controls managed by the Account Owners. ### Account Status [Section titled “Account Status”](#account-status) Displays your current state of the account, such as Active, Trial, or Payment Failure. *** ### Referral Code [Section titled “Referral Code”](#referral-code) Displayed as a read-only field only if a referral code exists on the account. *** ### Delete Account [Section titled “Delete Account”](#delete-account) Use the **Delete** button to permanently delete your account. If you don’t see the **Delete** button and you are the **Account Owner**, you will need to **cancel your subscription first**. * Learn how to delete your account in [**Delete your Account**](https://help.oncehub.com/billing/deleting-your-account/) article. * Follow the [**Canceling your Subscription**](https://help.oncehub.com/billing/canceling-your-subscription/) article to cancel your subscription before deleting your account. *** ### Phone Agent [Section titled “Phone Agent”](#phone-agent) Allows users to generate dedicated phone numbers for Booking Calendars and Booking Hubs to be used with **Phone Agent** feature. For more information, see [**Introduction to Phone Booking**](https://help.oncehub.com/product/booking-calendars/phone-booking/introduction-to-phone-booking/) article. *** ### AI Contact Summary [Section titled “AI Contact Summary”](#ai-contact-summary) Determines whether an AI-generated summary is displayed for each contact. When enabled, it provides users with a quick, automated overview of a contact’s recent activity, interests, and recommended follow-up actions directly within the **Contact page**. For more information, see [**The Contact Detail Page**](https://help.oncehub.com/contact-management/the-contact-detail-page/#the-ai-contact-summary-pane) article. *** ### Enforce Booking Calendar Templates [Section titled “Enforce Booking Calendar Templates”](#enforce-booking-calendar-templates) Determines whether users can create Booking Calendars from scratch or must use a pre-defined template. When enabled, the option to create a Booking Calendar **from scratch** is removed and users are required to select a pre-configured template as their foundation. This ensures organizational compliance and brand consistency across all new Booking Calendars in your account. For more information, see [**Total Brand Governance: Enforcing Standardization, Compliance and Control**](https://help.oncehub.com/account-administration/booking-calendar-templates/total-governance-enforcing-standardization-compliance-and-control/) article. *** ### Routing Forms [Section titled “Routing Forms”](#routing-forms) Determines whether **Members and Team Managers** can create and manage routing forms. When disabled, access is restricted to **Admins and Account Owners** only. If Members or Team Managers already own routing forms at the time of this change, those forms are automatically transferred to the **Account Owner**. For more information, see [**Introduction to Routing Forms**](https://help.oncehub.com/product/routing-forms/introduction-to-routing-forms/introduction-to-routing-forms/) article. *** ### Chatbots [Section titled “Chatbots”](#chatbots) Determines whether **Members and Team Managers** can create and manage chatbots. When disabled, access is restricted to **Admins and Account Owners** only. If Members or Team Managers already own chatbots at the time of this change, those chatbots are automatically transferred to the **Account Owner**. For more information, see [**Introduction to Chatbots**](https://help.oncehub.com/product/chatbots/introduction-to-chatbots/) article. *** ### User Integrations [Section titled “User Integrations”](#user-integrations) Serves as a **master switch** for organizational integration governance to toggle which third-party integrations are allowed for all users on the account. Calendar integrations (Google and Microsoft) function as **parent toggles**. Disabling a parent toggle automatically disables all associated sub-integrations, such as Google Meet, Microsoft Teams, Gmail, and Outlook. Note All users must first disconnect from the specific integration before it can be toggled off. *** ### Powered by OnceHub Banner [Section titled “Powered by OnceHub Banner”](#powered-by-oncehub-banner) Controls the visibility of the ***Powered by OnceHub*** banner on all guest-facing products, such as: * Booking Links * Routing Forms * Chatbots * Guest Email Notifications